1. Introduction

Welcome to Nizer Spiti.
These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services offered at www.nizerspiti.in (the “Site”).
By accessing or purchasing from our Site, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our website or purchase our products.

2. About Us

Nizer Spiti is a registered business based in Spiti Valley, Himachal Pradesh, dealing in:

  • Locally made handicrafts and cultural items

We are licensed under the Government of Himachal Pradesh, Department of Health Safety and Regulations, and operate under the Food Safety and Standards Authority of India (FSSAI) regulations.

3. Eligibility

To purchase products from our website, you must:

  • Be at least 18 years of age, or using the Site under supervision of a parent or guardian.

  • Provide accurate and complete registration and delivery information.

  • Comply with all applicable local, state, and national laws.

We reserve the right to cancel or refuse service to any individual or entity at our discretion.

4. Product Information

We take care to display product details, images, descriptions, and prices as accurately as possible.
However:

  • Actual product color, shape, or packaging may slightly vary due to lighting, photography, or handcrafted variations.

  • All organic and handmade products are subject to natural variations in texture, size, or finish.

  • Prices and product availability are subject to change without prior notice.

5. Order Placement & Acceptance

  • Orders are confirmed once payment is successfully received.

  • You will receive an order confirmation via email or SMS.

  • We reserve the right to cancel or limit orders if:

    • Products are unavailable or out of stock,

    • Payment is incomplete or flagged for fraud,

    • Shipping to your address is not possible due to postal restrictions.

If an order is canceled after payment, the amount will be refunded as per our Refund & Cancellation Policy.

6. Pricing and Payments

  • All prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes.

  • Payments can be made using approved gateways such as UPI, credit/debit cards, net banking, or wallet services.

  • Cash on Delivery (COD) may be offered for select products and pin codes.

  • We do not store or access your payment details — all transactions are securely processed through third-party payment providers.

7. Shipping & Delivery

  • All orders are shipped exclusively through India Post (Registered Parcel or Speed Post).

  • Delivery times vary depending on your location, as mentioned in our Shipping Policy.

  • Once dispatched, tracking details will be shared with you.

  • Nizer Spiti is not liable for delays caused by weather, road closures, or postal issues beyond our control.

8. Cancellations, Returns, and Refunds

Please refer to our Refund and Cancellation Policy for detailed terms regarding:

  • Order cancellations before dispatch

  • Conditions for return or exchange

  • Refund eligibility for damaged or defective items

Perishable goods, dairy products, and opened food items are not eligible for return or refund.

9. Intellectual Property Rights

  • All content on this website — including text, images, graphics, product names, logos, and layouts — is the property of Nizer Spiti.

  • You may not copy, reproduce, modify, distribute, or republish any content without our prior written consent.

  • Any unauthorized use may result in legal action under applicable copyright and trademark laws.

10. User Conduct

By using our website, you agree:

  • Not to misuse or damage the website in any manner.

  • Not to upload, transmit, or distribute any harmful software, malware, or spam.

  • Not to use the website for any unlawful or fraudulent activity.

Violation of these terms may result in suspension or permanent ban of your account.

11. Limitation of Liability

  • Nizer Spiti shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

  • Our total liability, in any event, shall not exceed the total value of your purchase.

  • We are not responsible for delays or failures caused by factors beyond our reasonable control, including natural disasters, postal delays, or force majeure events.

12. Disclaimer of Warranties

  • All products are offered “as is” and “as available.”

  • We do not guarantee that the website will always function without interruptions or errors.

  • Our food products are made from natural and organic ingredients; however, individual reactions, allergies, or dietary effects may vary. Customers are advised to read all ingredient labels carefully before consumption.

13. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or logistics partners).
Nizer Spiti is not responsible for the content, privacy policies, or practices of these external websites.

14. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of our website or services shall fall under the exclusive jurisdiction of the courts of Himachal Pradesh, India.

15. Changes to Terms

Nizer Spiti reserves the right to modify or update these Terms and Conditions at any time without prior notice.
Changes will be effective immediately upon posting on this page. Please review this page periodically to stay informed.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Nizer General Store & Homestay
📍 V.P.O. Mane Yogma, Mane Yongma,
Kaza, Lahaul & Spiti, Himachal Pradesh – 172113
📧 nizerspiti@gmail.com
📞 +91 87997 85802
🌐 www.nizerspiti.in